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    Delivery and payment

    Delivery from NOVUS.Online from 11:00 to 22:00, 7 days a week.

    • Delivery interval 2 hours
    • There is no minimum order amount
    • Delivery in Kyiv and its suburbs: Bucha, Irpin and Kotsyubynske; Petropavlivska and Sofievska Borshchagivka; Vishneve and Sviatopetrivske; Kryukovshchyna and Gatne; Novosilky, Chabany, Khotiv; Lesniki, Khodosivka, Kremenishche and Kruglyk; cottage village on Osokorky and Bortnychi.

    When placing an order, we agree with the customer the time interval of delivery:

    11:00-13:00

    12:00-14:00

    13:00-15:00

    14:00-16:00

    15:00-17:00

    16:00-18:00

    17:00-19:00

    18:00-20:00

    19:00-21:00

    20:00-22:00

    When ordering the next day or on the day of delivery before 9:00, you can choose any delivery interval.

    When ordering after 16:00, you can choose delivery intervals only the next day.

    Terms of delivery in multi-storey buildings with non working elevator:

    • if elevator doesn’t work, courier delivers the order only till the 5th floor;
    • if the client is on a higher floor, in order to receive the parcel, he has to come down to the 5th floor. Or courier can leave the package with the concierge by prior agreement

    In the absence of the Internet, blackout, you can place an order by phone. You can order a maximum of 10 products by phone.

    When ordering delivery in the following days, prices for goods may change.

    We will bring your order in a special thermal container, which provides the necessary conditions for transportation and storage of food so that they stay fresh as long as possible.

    Shipping cost

    Free delivery for orders over 1000 UAH.

    Standard delivery price 50 UAH.

    Payment methods

    Cash and online payment are available. Payment is made after checking the order. The money is transferred to the delivery staff of NOVUS.Online, who provides the consignment note.

    Editing

    Have you forgotten or changed your plans? In the personal account you can make adjustments to the order. Add or remove goods yourself, postpone the date and time of delivery, write off bonuses.

    Order cancellation

    Possible for a number of reasons, the most common of which are:

    • lack of contact with the client for a long time;
    • insufficient information for correct delivery of the order;
    • closing delivery windows;
    • errors in the choice of goods;
    • unforeseen circumstances.

    If the order is canceled, the customer can repeat it on the site.

    We guarantee quality

    You do not need to check the order too carefully: if necessary, we will replace the product or refund according to our guarantees and terms.