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    Question and Answer Block

    How long does the delivery take?

    We deliver products daily, from 11:00 to 22:00, every 2 hours. If the order is executed before 16:00 – it will be delivered on the same day at a time agreed with you. If the product chosen by you is not available, we are certain to contact you.

    How will my order be packed?

    Your order will be packed in a special container / thermobox according to the rules of the product neighborhood.

    Depending on the category of selected goods and the volume of the order, the order will be packed in one or more packages. The cost of packages will be added to the cost of the order.

    On what days do you deliver the order?

    Orders are delivered 7 days a week, from 11:00 to 22:00, every 2 hours.

    Do you have a minimum order amount?

    No, we do not have a minimum order amount. You can even order one chocolate bar.

    Do you deliver all over Ukraine?

    Currently, we deliver in Kyiv and in the suburbs of the capital.

    How much is the delivery?

    Free delivery for orders over 1000 UAH.

    The standard delivery price is 50 UAH

    Is it possible to deliver the Products on the day of ordering?

    Yes, it is. The Products will be delivered on the same day, if your order is executed not later than 16:00.

    Is it possible to change the address, date or time of delivery of the already executed order?

    If you have chosen the wrong address, date or time of delivery, or just want to change some order data,

    call us at: (044) 369-39-39

    or contact online@novus.ua

    When will the Products be delivered?

    The Products are delivered daily (from 11:00 to 22:00) at the time chosen by you. In case of unforeseen weather or traffic conditions, our customer service center will contact you to clarify alternative delivery terms (such as choosing a different time, date or address).

    How is fresh food delivered?

    We deliver fresh products directly from the warehouse in special insulated boxes for transportation, not violating the conditions of their storage.